Returns

We hope you love your Lemonade undies but if you don't, you can return your items within 14 days. After that, unfortunately we can’t offer you a refund or exchange. This policy also applies to our membership plans. 

To be eligible for a refund, your item must be unused and in the same condition as it was when you received it. If you want to return one of our cheeky briefs or perfect thongs that means you haven't removed the gusset sticker, if you have then we won't be able to process the return for you or provide a refund.

I'm ready to return, now what?

Please complete the form below. Be sure to include your order number and which items you would like to return. Please also let us know if a Royal Mail or Evri return would be most convenient for you.

We will send a reply with a returns label, which you need to print off and stick to the package. Then all you need to do is drop it off at a Post Office or Evri ParcelShop. 

The return doesn't need to be in the original packaging but does need to be in it’s plastic bag.

Once we've received and checked your item, we'll confirm your refund or inform you as to why we will not be able to refund the goods. If we can complete the refund then we will do an automatic transfer of funds back to the card you purchased on.

What about an exchange?

Just like returns, exchanges must happen within 14 days of purchase and the item(s) should be in the same condition as you received them. That means no removed labels or gusset stickers!

Please complete the form below to let us know which product you want to send back and what you want to swap it for. Please also let us know if a Royal Mail or Evri return would be most convenient for you.

Once we have received your return, we will get the new item out to you ASAP. You'll also get a new order confirmation email, for your peace of mind.

Please be aware we are only able to offer an exchange if the product is of the same value (i.e. you can exchange for a different colour or size of the same style).

Please note that we aren't currently able to do any refunds on gift cards.
Only full priced items are eligible for refunds or exchanges.