Returns

Returns:

You have 14 days from receiving your delivery to initiate a return.
This policy applies to both underwear purchases and membership plans.
To be eligible for a refund, the underwear must be:
- Unused
- In the same condition as when received
- With the swing tag attached
- Labels or gusset stickers not removed
No refunds are offered for accessories, including socks, tote bags, and scrunchies.
For subscriptions we do not offer refunds, only store credit, you can only exchange the item for a different size, you are unable to exchange it for a different set.

To access our returns portal: CLICK HERE

Return Process:

Use our Returns Portal for a streamlined experience:
- Enter your order number (found in your confirmation email)
- Select the item(s) to return or exchange
- Download a QR code or print a label for Royal Mail
Choose between a refund or a 15% bonus in Store Credit.
Store Credit is delivered as a virtual gift card with retained value.
Funds will be automatically transferred back to the card you used for the purchase after we process the return.
Returns don't require the original shipping packaging but must be placed in the provided biodegradable bag.

Exchanges:

Exchanges must occur within 14 days of purchase.
Items must be in the same condition as received:
- Unused
- Unworn
- Unwashed
- Labels or gusset stickers intact
Initiate exchanges via our exchange portal:
- Enter your order number
- Select the item(s) to exchange
- Download a QR code or print a label for Royal Mail
New order confirmation email provided for your peace of mind.

Important Notes: