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FAQs

You can easily fill out the contact form by clicking "contact" on this page. Or you can always reach us on hello@lemonadedolls.com
We put a super handy size guide on every product page. When you're selecting your size just look for the "redefining size guide" underneath.
There's an awesome breakdown of exactly how the membership works if you click on the menu in the top left corner and select "membership".
Firstly...go you! One of your besties has treated you to Lemonade Dolls. All you have to do is pop the voucher ID from the gift card email into the box on the right hand side of the checkout screen and click apply.
We put a 12 month limit on all gift cards, which starts from the day of purchase.
Your gift card email has a link at the bottom. Click this and it will take you to a page with your remaining balance, then you can get spending!
Of course! We're all about girl power and we couldn't think of anything better than spreading the love with a pair of Lemonade Dolls undies. Just change the shipping address during checkout and we'll do the rest.
Yay for you! That's a whole year of undies delivered to you every month. You also get 20% everything on site, just get in touch via membership@lemonadedolls.com and we'll send your unique code. Need to change the size on your gift membership? Email us and we can sort that out for you.
Everything is done through card payments and we accept the following; visa, mastercard and American Express. We also accept Apple Pay, Google Pay and Shopify Payments.
Right now we only ship in the UK but we want to push the Lemonade Dolls message worldwide and are already planning our next regions. So if you're outside the UK then drop us a message at hello@lemonadedolls.com so we can consider coming to you next (and we might even be able to sort you out a delivery...)
You will get one email confirming your order and one telling you it's on the way. That email will have a tracking ID for myHermes so you can track your parcel right to your door.
You will have received the tracking ID for myHermes in an email from us. Your first step is to get in contact with myHermes directly, they will be able to track the parcel for you. If you have no luck with them then reach out to us at hello@lemonadedolls.com and we will do our best to help!
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