Use code PANTPARTY at checkout to get your first month free
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FAQs

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save. To join our Dolls House, all you need to do is to sign up for one of our membership plans.
Hey Babe!! During this difficult and uncertain times, we are working very hard to make sure you get your orders on time! However, as you can imagine, we are currently experiencing delays to orders being delivered because of COVID19 restrictions and Royal Mail being extra busy! We are so so sorry for the inconvenience and kindly ask you to allow up to 10-15 working days for your order to arrive!
You can easily fill out the contact form by clicking "contact" on this page. Or you can always reach us on hello@lemonadedolls.com & membership@lemonadedolls.com We try our best to come back to you as quickly as possible but LD HQ is made up of a small team and we only pick up emails during standard office hours Monday to Friday 9 am to 5:30 pm
We put a super handy size guide on every product page. When you're selecting your size just look for the "redefining size guide" underneath.
Right now we only ship in the UK but we want to push the Lemonade Dolls message worldwide and are already planning our next regions. So if you're outside the UK then drop us a message at hello@lemonadedolls.com so we can consider coming to you next (and we might even be able to sort you out a delivery...)
Every month you will get 1 paid of our comfiest undies through your letterbox with an exclusive 20% off the entire website and some additional perks available exclusively for VID (Very Important Dolls) club - access to our WhatsApp group, special offers, competitions, giveaways and treats. We have 3 different membership plans at the moment which you can check out here. If you have any further questions, please email membership@lemonadedolls.com
Yeees girl! This plan is literally the easiest way for you to join our VID girl army! When you sign up to become a member of a Taster plan, you get one month free pants with a minimum of 3 months commitment. 3 for the price of 2! 😍 Yeees we've got you girl! You can cancel your membership after your 3rd month, but if you want to continue your membership, you don’t need to do anything x
Absolutely! you can always pause your membership for as long as you like and will still be able to keep all the benefits of being a member, including that cheeky 20% discount on our entire collection!!! Please email membership@lemonadedolls.com and let us know how long you want to keep your membership paused.
The cancellation policy will depend on the type of plan you've purchased, hun. No strings attached and Total Steal plan can be cancelled or paused anytime. Taster plan memberships were created for our girls to save some money and get 3 months for a price of 2! However, we understand that things might go wrong sometimes :( You can easily return the product you've received within the 14-days if you change your mind :) Please drop us a message at hello@lemonadedolls.com
First of all, you will be a part of our Girl Army💪 You will receive 1 pair of our comfiest undies through your letterbox as well as get all the benefits of being a member, such as 20% the entire website, exclusive offers and promotions available only for our girls. We also have a members-only WhatsApp group, where you can get the latest updates on our product drops, access to competitions and giveaways.
If you have one of our membership packages your orders will be dispatched on the same date every month. So if your first order was placed on the 10th of the month then all your subsequent orders will be charged on the 10th and sent out to you.
Oh nooo :( we don't want to see you go, but completely understand that the circumstances might change! You can easily cancel your membership through your account - click on the Manage membership and you will be able to amend all the details there. Note: If you have signed up to a Taster Plan, you cannot cancel within the 3-months period. However, after your 3rd order is placed, you can cancel your membership anytime. If you have any further questions, please email membership@lemonadedolls.com or hello@lemonadedolls.com
No worries babe, please email membership@lemonadedolls.com and they will be able to help you out! As long as the code you’re trying to use is valid, we will be able to process a refund for you
You will get one email confirming your order and one telling you it's on the way. You can also see the latest updates on your orders if you log into your LD account as well. Please keep in mind, that it usually takes 2 to 4 working days for your parcel to be delivered.
Please reach out to us at hello@lemonadedolls.com and we will do our best to help!
Please check our Returns page for more details hun x
Firstly...go you! One of your besties has treated you to Lemonade Dolls. All you have to do is pop the voucher ID from the gift card email into the box on the right-hand side of the checkout screen and click apply. Please note that we put a 12-month limit on all gift cards, which starts from the day of purchase.
Your gift card email has a link at the bottom. Click this and it will take you to a page with your remaining balance, then you can get spending!
Of course! We're all about girl power and we couldn't think of anything better than spreading the love with a pair of Lemonade Dolls undies. Just change the shipping address during checkout and we'll do the rest.
Yay for you! That's a whole year of undies delivered to you every month. You also get 20% everything on site, just get in touch via membership@lemonadedolls.com and we'll send your unique code. Need to change the size on your gift membership? Email us on membership@lemonadedolls.com and we can sort that out for you.
Everything is done through card payments and we accept the following; visa, mastercard and American Express. We also accept Apple Pay, Google Pay and Shopify Payments.
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