FAQs

How do I contact the Lemonade Dolls gang?

You can easily fill out the contact form by clicking "contact" on this page. Or you can always reach us on hello@lemonadedolls.com. Please remember that LD HQ is made up of a small team and we will do our very best to get back to you as quickly as possible.

What size am I in Lemonade Dolls?

We put a super handy size guide on every product page. When you're selecting your size just look for the " size guide" underneath. If you still have questions please contact us at hello@lemonadedolls.com.

Where do you ship to?

Right now we only ship purchases and memberships to the UK but we want to push the Lemonade Dolls message worldwide and are already planning our next regions. So if you're outside the UK then drop us a message at hello@lemonadedolls.com so we can consider coming to you next (and we might even be able to sort you out a delivery...).

How does the membership work?

Absolutely! you can always pause your membership for as long as you like and will still be able to keep all the benefits of being a member, including that cheeky 25% discount on our entire collection!!! This is manageable through your customer portal or you can email us at hello@lemonadedolls.com and let us know how long you want to keep your membership paused.

Can I put my membership on hold?

Absolutely! you can always pause your membership for as long as you like and will still be able to keep all the benefits of being a member, including that cheeky 40% discount on our entire collection!!! Please email hello@lemonadedolls.com and let us know how long you want to keep your membership paused.

What is your cancellation policy?

Your membership can be cancelled or paused anytime. This is manageable through your customer portal or you can email us at hello@lemonadedolls.com and let us know how long you want to keep your membership paused.

What is included in the membership?

First of all, you will be a part of our Dolls House. You will receive 1 pair of our comfiest undies through your letterbox as well as get all the benefits of being a member, such as 25% the entire website, and some additional perks that you can unlock every month and are available exclusively for members. The longer you stay the more you unlock. exclusive offers and promotions available only for our girls.

I have a membership, when will I receive my order each month?

If you have our membership your order will be dispatched on the same date every month. So if your first order was placed on the 10th of the month then all your subsequent orders will be charged on the 10th and sent out to you.

How do I cancel my membership?

Oh nooo :( we don't want to see you go, but completely understand that the circumstances might change! You can easily cancel your membership through your account - click on the Manage membership and you will be able to amend all the details there. Note: If you have signed up to a Taster Plan, you cannot cancel within the 3-months period. However, after your 3rd order is placed, you can cancel your membership anytime. If you have any further questions, please email hello@lemonadedolls.com

I forgot to use the discount code, what can I do?


No worries doll, please email hello@lemonadedolls.com and they will be able to help you out! As long as the code you’re trying to use is valid, we will be able to process a refund for you.

How can i see my order status?

You will get one email confirming your order and one telling you it's on the way. Please keep in mind, that it usually takes 2 to 4 working days for your parcel to be delivered.

It says my orders been delivered but it hasn't?

Please reach out to us at hello@lemonadedolls.com and we will do our best to help!

How do I return a product?

Please check our Returns page for more details.

What payment methods do you accept?

Everything is done through card payments and we accept the following; visa, mastercard and American Express. We also accept Apple Pay, Google Pay and Shopify Payments.

What do you mean by a donation to Choose Love?

Everytime that someone buys a membership or spends £30 we donate 1 pair of undies to Choose Love to be given to refugees because we believe everyone deserves powerful undies.