Returns

Returns:

  • You have 14 days from receiving your delivery to initiate a return.
  • This policy applies to both underwear purchases and membership plans.
  • To be eligible for a refund, the underwear must be:
    • Unused
    • In the same condition as when received
    • With the swing tag attached
    • Labels or gusset stickers not removed
  • No refunds are offered for accessories, including socks, tote bags, and scrunchies.
  • For subscriptions we do not offer refunds, only store credit, you can only exchange the item for a different size, you are unable to exchange it for a different set.

To access our returns portal: CLICK HERE

Return Process:

  • Use our Returns Portal for a streamlined experience:
    • Enter your order number (found in your confirmation email)
    • Select the item(s) to return or exchange
    • Download a QR code or print a label for Royal Mail
  • Choose between a refund or a 20% bonus in Store Credit.
  • Store Credit is delivered as a virtual gift card with retained value.
  • Funds will be automatically transferred back to the card you used for the purchase after we process the return.
  • Returns don't require the original shipping packaging but must be placed in the provided biodegradable bag.

Exchanges:

  • Exchanges must occur within 14 days of purchase.
  • Items must be in the same condition as received:
    • Unused
    • Unworn
    • Unwashed
    • Labels or gusset stickers intact
  • Initiate exchanges via our exchange portal:
    • Enter your order number
    • Select the item(s) to exchange
    • Download a QR code or print a label for Royal Mail
  • New order confirmation email provided for your peace of mind.

Important Notes:

  • No refunds for gift cards, sale items, or accessories.
  • For further assistance or questions, consult our help center.